Introduction
‘We’, ‘us’ and ‘our’ refer to Solv Financial Pty Ltd (ABN 87 688 172 198 & Credit Representative Number 565349 of Australian Credit Licence Number 384704) and all of its Australian wholly-owned subsidiaries.

This privacy policy (Policy) outlines we collect and use your personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles.

We will collect and handle your personal information in accordance with its legal obligations, including those under the Privacy Act and the Australian Privacy Principles contained in the Privacy Act. In addition, where a Solv Financial Pty Ltd member handles credit information, it will be bound by Division 3 of Part IIIA of the Privacy Act and the Privacy (Credit Reporting) Code 2014.

This Policy describes how your personal information and, where applicable, credit information is collected, used, disclosed and held by members of Solv Financial Pty Ltd.

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Why we collect personal information

We will collect and hold your personal information for the purposes of:

• assessing your application for finance and managing that finance;
• letting you know about our other products and services;
• direct marketing;
• managing our relationship with you;
• when you apply to join our network; and
• to comply with any associated legal or regulatory obligations imposed by regulators including those under anti-money laundering and counter-terrorism financing laws or laws relating to comprehensive consumer credit reporting.

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Information we collect from you

We collect information about you and your interactions with us. The type of personal information we may ask you to provide to us includes but is not limited to:

• personal and contact details such as your name, phone number, residential or postal address, email address and date of birth;
• documentary evidence to verify your identity such as a certified copy of your driver’s licence, passport, birth certificate, citizenship and marriage certificates;
• Australian Governance related identifiers and identity documents such as your Tax File Number and country of tax residency;
• financial details such as details of your employment, income, assets, financial liabilities;
• information we need to provide our services to you such as your bank account details; and
• credit information such as a credit check.

The above entities may in turn disclose your personal information to other entities as described in their respective privacy policies or notices.

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Direct Marketing

From time to time, we may also use your personal information to tell you about products and services we think may be of interest and value to you, changes to our organisation, or new products or services being offered by us or any company with whom we are associated, but we will stop if you tell us to.

We may contact you by various means, including by mail, telephone, email, SMS or other electronic means such as through social media or targeted advertising through our website or online services.

If you do not want to receive direct marketing from us, you can opt-out by writing to us at team@solvfinancial.com.au. If the direct marketing is by email you may also use the unsubscribe function. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.

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Cross-border disclosure

Depending on the type of service or product we provide to you, your personal information may be disclosed to our associated entities, contractors and unaffiliated service providers located in other overseas jurisdictions such as the Philippines. The overseas jurisdictions that your personal information is subject to cross border disclosure may change from time to time.

Where Solv Financial Pty Ltd discloses your personal information to an overseas recipient, Solv Financial Pty Ltd will take reasonable steps to ensure the overseas recipients are carefully chosen and comply with this Policy.

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Changes to this Policy

This Policy is subject to change from time to time as Solv Financial Pty Ltd considers necessary. This Policy was last updated in December 2023. We will publish material changes by making them available on our website.

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Contacting Us

Access, Correction or Complaints
If you need more information, want to access or update your personal information or you have a privacy concern, or if you wish to contact us regarding our handling of your personal information or any of the matters covered in this Policy, please contact us by email, phone or mail using the following details:

• Email: complaints@finsure.com.au
• Phone: 1300 346 787 (Option 3)
• Mail:
  Compliance
  Finsure Finance and Insurance Pty Ltd Limited
  Level 27, 10 Carrington Street
  Sydney NSW 2000

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If you are not satisfied with our response after you have been through our internal complaints process, you can contact the Office of the Australian Information Commissioner:

• Email: enquiries@oaic.gov.au
• Phone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001

Operator of the Website

This site is owned and operated by Solv Financial Pty Ltd.

General Statement

The following Terms and Conditions regulate your use of our website. Please read these Terms & Conditions carefully before accessing our website. Your access to or use of this website is conditional upon your acceptance and compliance with the terms, conditions, policies and disclaimers contained on this page and elsewhere on the site (“general conditions”). Your access to the site constitutes your agreement to be bound by the general conditions.

The provision by Solv Financial, its affiliates and suppliers of the data, information and services on our site to you is expressly conditioned on your acceptance (without modification) of the terms and conditions contained herein. Your use of our website constitutes your agreement to all such terms and conditions.

The materials and information on our website are provided to give you general guidance in the operation of our finance brokerage services. Solv Financial and its agents assume no responsibility for any consequence relating directly or indirectly to any action or inaction that you take based on the information, services or other material on our website. Whilst Solv Financial takes reasonable steps to keep the information on our website accurate, complete and up-to-date, Solv Financial and its suppliers cannot guarantee, and will not be responsible for any damage or loss related to the accuracy, completeness or timeliness of the information.

Solv Financial considers privacy of paramount importance and no attempt is made to identify you, unless you expressly choose to do so. You are aware that your use of our website is monitored. This is undertaken to improve our website, and to make your visit to our website a more relevant experience.

Solv Financial reserves the right to amend the general conditions at any time and you should periodically refer to them on this page and elsewhere on the site.

Copyright

The copyright in the content is owned by Solv Financial, its suppliers and/or licensors unless specifically indicated otherwise on the Website. The content is protected by Australian and international copyright and trademark laws and is supplied for information use only.

Except as explicitly provided for above and separately from any fair dealing permitted under the Copyright Act 1968, Solv Financial grants visitors to the Website a license to download, display, print and reproduce this material for private use or within your organization, for non-commercial purposes only. No license to republish, transmit, reproduce, communicate, modify, commercialize or alter this material is granted without their written permission.

Contact Us & Form Terms & Conditions

Further to the general Terms & Conditions of use for the Solv Financial website, the following apply. Solv Financial provides a useful and simple method for visitors to the website to contact Solv Financial. By using this service you understand and agree that:

• The information provided will only be used for the purpose to which it was requested and its use subject to the Privacy Policy.
• For a response to be provided, contact information must be provided.
• Solv Financial will respond within 5 business days.

Please direct all enquiries to team@solvfinancial.com.au.

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